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Warranty

What does this warranty cover?

This Limited Warranty covers the original purchaser from any defects in material or workmanship under normal use for one year from the date of invoice. This warranty is only offered to the original purchaser of the product, and is not transferable to a subsequent purchaser. SAMEBIKE will either repair or replace the product at no charge, using new or refurbished replacement parts are our discretion. Replacements may be different but functionally equivalent models.

What does this warranty not cover?

This Limited Warranty does not cover any problem that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. These conditions may include, but are not limited to, road hazards, accidents, and improper operation or maintenance. Warranty does not include shipping and handling costs (which under exceptional circumstances may be waived at the SAMEBIKE’s sole discretion).

Limitation of Liability:

In no event shall SAMEBIKE be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to incidental or consequential damages for loss of time, inconvenience, loss of use of product, or any other consequential or incidental loss) in connection with the purchase, use, or operation of the product. SAMEBIKE is not liable for property damage, personal injury, or death.

SAMEBIKE WARRANTY POLICY
After sales service network: Guangzhou,China New York,USA Warsaw,Poland
Item Warranty period Problem Evidence Of Problem Warranty Proof Remarks
Electrical parts:
Battery 1 Year Can't Charge/range less than 20% Video/Picture/Description Order No.
/Purchase date
Code / serial number of battery
Motor 1 Year Don't Work/ Burn Code / serial number of motor
Controller 1 Year Code Error
Charger 1 Year Can't Charge Code / serial number of Charger
Meter display 1 Year Code Error
Booster 1 Year No assist/Insensitive
Front Light 1 Year Can't Work
Metal parts:
Bike Frame 1 Year Deformed / Desoldered / Cracked Video/Picture/Description Order No.
/Purchase date
Code of frame
Front fork 1 Year Deformed / Desoldered/
Shock absorption failure
Seat tube 1 Year Deformed / Desoldered / Cracked
Handelbar 1 Year Deformed / Desoldered / Cracked
Aheadset Stem 1 Year Deformed / Desoldered / Cracked
Driving system:
Throttle 1 Year Ineffective/ Hard to turn Video/Picture/Description Order No.
/Purchase date
After assembling the whole vehicle, it is necessary to debug the screws , disc brakes and Derailleur of the whole vehicle refering to the manual and video
Brake lever 1 Year Ineffective/Can't reset
Disc-Brake 1 Year Deformed/Cracked
Transmission Parts:
Thumb Shifter 1 Year Stuck / Abnormal noise Video/Picture/Description Order No.
/Purchase date
Mid Derailleur 1 Year Stuck / Abnormal noise
Rear Derailleur 1 Year Stuck / Abnormal noise
SAMEBIKE MAINTENANCE  POLICY
Applicable conditions: 1.There is problem after receive.       2.Problem after normal using during warranty period
Ways To Maintenance
1.Send parts to change

(SAMEBIKE will send the new parts to customer, and bear the freight cost) .
Ways to Change Parts : Customers change parts by themselves,we supply technical support,
SAMEBIKE pay extra compensation according to discussion.
Customers find local maintenance technician to solve,SAMEBIKE supply technical support.
SAMEBIKE pay extra compensation according to discussion.
Send the parts to Repairing Network Of SAMEBIKE to change
2.Local repair Customers buy parts and repair in their local,  SAMEBIKE pay for the parts and extra compensation.
3.Solve problem by customers Customers solve problem by themselves, SAMEBIKE pay extra compensation according to discussion.